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PRIVACY POLICY

Last updated May 14, 2026

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1. WELCOME TO OUR PRIVACY POLICY

At Frogs in Mugs, your privacy matters to us. This policy explains how we handle your information across our website, our web-app, our membership program, and our events.
 

To provide these services, your data is managed by Alexandra Teleru and the Verein Frogs in Mugs. Together, we ensure your information is kept safe and used responsibly.

 

Questions? If you have any concerns about your data, please reach out at hello@frogsinmugs.com.​

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SUMMARY OF KEY POINTS

  • What we collect: Mostly information you give us (name, email, membership details) and some technical data.

  • Sensitive data: We do not collect sensitive health, biometric, or religious data.

  • Minors: Our services are for parents. We do not knowingly collect data directly from children.

  • Why we process it: To manage your membership and improve our activities.

  • Sharing: We only share data with essential service providers. We never sell your data.

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2. WHAT INFORMATION DO WE COLLECT?

A. Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Join the Association: Name, email, address (required for the official member registry), and payment preferences.

  • Register for Events: Contact details and any specific workshop requirements.

  • Purchases: If you buy a guide or a book, we collect billing information and purchase history to deliver your products.

  • Create an Account: Name, email, your children's age range and preferences.

  • Interact with Us: Questions you email us or feedback you provide.

 

B. Information Collected Automatically

When you visit our website or use our app, we automatically collect basic technical data:

  • Device Data: IP address, browser type, and operating system.

  • Usage Data: How you interact with our app (ratings, history, play ideas you save, etc.).

  • Cookies: Please see our Cookie Policy for more details on how we use small data files to improve your experience.

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Note on our Web-App: While this document covers our general practices, the web-app’s specific data handling is described in its own Privacy Policy, which you can find directly within the app interface.

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3. HOW DO WE PROCESS YOUR INFORMATION?

We use your information to:

  • Manage your Membership: Sending renewal notices and processing the annual fee.

  • Deliver Services: Providing access to content in the web app.

  • Communicate: Sending you expert insights, play tips, event invites, and admin updates.

  • Deliver Products: To process your orders for digital guides, books, or other non-membership resources.

  • Improve: Analyzing usage trends to create better play activities.

  • Safety: Keeping our community and digital tools secure.

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4. LEGAL BASES (SWISS & INTERNATIONAL)

For our users in Switzerland, we process your data in accordance with the Swiss Federal Act on Data Protection (nDSG). For our international community, we also align with the GDPR (EU/UK) and other local standards.

  • Consent: You gave us permission (e.g., signing up for a newsletter).

  • Contract: It’s necessary for your membership or a workshop you booked.

  • Legitimate Interests: To improve our association and protect our community.

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5. DATA SHARING & TRANSFERS

Third-Party Tools: We use trusted partners to run our services (e.g., website hosting, Google Analytics). These partners may process data in the US, Ireland, or other regions. We ensure they provide a high level of protection through Standard Contractual Clauses (SCCs).

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Payments: When you make a payment (for membership or products), your financial details are processed directly by our payment providers (e.g., Twint or Stripe). Frogs in Mugs does not see or store your credit card numbers or full bank account information.

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Internal Sharing: To provide a seamless experience, data is shared between the Provider and the Association. For example, if you join the Association via the website, your details are shared with the Association board to manage your membership.

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6. HOW LONG DO WE KEEP YOUR DATA?

We only keep your information as long as you are a member or as long as needed to provide our services. If you leave the association, we will delete or anonymize your data, unless we are legally required to keep it (e.g., for tax records).

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7. DATA OF MINORS

Frogs in Mugs is a tool for parents and caregivers. We do not knowingly collect personal data from children under 18. If you are a parent and share a child's name for a workshop registration, that data is only used for that specific event and is protected under your parental consent.

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8. YOUR PRIVACY RIGHTS

Regardless of where you live, we believe you should have control over your data. You have the right to:

  • Access: Request information about the data we hold about you.

  • Correct: Update any incorrect information.

  • Delete: Ask us to "forget" you and delete your data.

  • Withdraw Consent: Opt out of marketing emails at any time.

To exercise these rights, simply email us at hello@frogsinmugs.com.

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9. COMPLAINTS & REGIONAL AUTHORITIES

f you have concerns about how we handle your data, we would love to resolve them directly—please email us at hello@frogsinmugs.com.

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You also have the right to contact a supervisory authority regarding your data protection:

  • Switzerland: You may contact the Federal Data Protection and Information Commissioner (FDPIC).

  • EU/UK: You may contact your local data protection authority.

  • United States: We respect regional privacy standards (such as CCPA). We do not sell your personal information to third parties.

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10. UPDATES & CONTACT

We may update this notice from time to time. We will notify you of any major changes by updating the date at the top of this page.

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For questions regarding your privacy or to exercise your rights, you can always contact us at hello@frogsinmugs.com.

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